My last entry was from February 16th- 4 business days ago. We sent in our loan modification package to our lender with the expectation that they'd call in 10 days to confirm receipt and discuss any additional information they require, with a total 60 day turnaround time before a solution is offered. Got a call today from the company and she had a simple income question which we worked out in about 5 minutes. She said that everything was complete and I'd have an answer within another two weeks- That would be 3 weeks total!
However, after talking with a Realtor friend of mine I had a question, so I called them back and first off, the guy answered my question, but secondly, he actually went through my package again- despite the fact that I just told him that I was informed that it was complete. He pointed out that we didn't send a signed tax return and that we needed to provide the lender contact information on the form that would be used to request a copy of my taxes from last year. So, he proactively helped ensure the completeness of my package. Very cool.
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